Privacy Policy

Effective Date: 12 April 2025

At Syarikat Kopi Kok, operated by KXP MANAGE SERVICES SDN BHD (Company No. 1154269W), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website and services.

1. Information We Collect

We collect personal information you provide directly to us when you:

  • Place an order/request for quote
  • Subscribe to our newsletter (if applicable)
  • Contact us via forms or email
  • Use our WhatsApp chat widget
  • Register for an account (if applicable)

This data may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Any other info you share voluntarily

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Respond to your inquiries and support requests
  • Communicate via WhatsApp or email
  • Send you updates, promotions, or newsletters (only if you opt in)
  • Improve our website, products, and customer experience
  • Fulfill legal obligations

3. WhatsApp Chat Widget

Our website uses a WhatsApp chat widget to let you easily message us. When you click to chat:

  • You may share personal information like your phone number or messages voluntarily.
  • Your interaction is subject to WhatsApp’s Privacy Policy.
  • We use this platform to respond to product inquiries, support requests, or customer service messages.

We do not store your WhatsApp messages on our site or server, but we may keep necessary details for order tracking or service follow-ups.

4. Disclosure to Third Parties

We do not sell or rent your personal data.

We may share it with:

  • Payment processors
  • Delivery services
  • IT providers and platforms (e.g., WhatsApp, hosting)
  • Government agencies if legally required

All partners are expected to uphold strict confidentiality and data protection standards.

5. Cookies

We use cookies to:

  • Improve your browsing experience
  • Enable essential website features (e.g., shopping cart)
  • Collect anonymized analytics (e.g., Google Analytics)

You can disable cookies in your browser settings.

6. Data Security

We take data protection seriously. Reasonable technical and organizational measures are in place to safeguard your info. Still, online data transfer isn’t 100% secure, so always take precautions.

7. Your Rights

You can:

  • Request access to your personal data
  • Ask us to correct or delete your data
  • Withdraw consent for marketing or communication

Just contact us and we’ll handle it.

8. Third-Party Links

Some pages may contain links to external sites. We don’t control them, and they’re governed by their own privacy policies.

9. Changes to This Policy

We may update this policy. All changes will be posted here with a new effective date.

10. Contact Us

KXP MANAGE SERVICES SDN BHD

Brand: Syarikat Kopi Kok

Email: jit.weng@kopikok.com

Phone: +60122840299

Address: 20, Lorong Selangor, Taman Melawati, 53100 Kuala Lumpur, Selangor